We appreciate your purchase of a machine product from our store and want to ensure your shopping experience is smooth and satisfactory. Please find our COD refund and return policy for machine products below:

  1. Eligibility for Returns:
    • Returns are possible if you receive a damaged, defective, or incorrect machine product.
    • The return request must be made within 30 days from the delivery date.
    • The product should be unused, in its original condition, and with all the original packaging and accessories.
  2. Initiating a Return:
    • To start a return, contact our Customer Support Team within 30 days from the delivery date.
    • Our Customer Support Team can be reached through 011-1178 0050.
  3. Verification Process:
    • Our Customer Support Team will guide you through the verification process to determine if the return is eligible.
    • Clear images or videos showing the issue with the product will be required.
  4. Return Procedure:
    • If the return is approved, we will arrange for a pickup from your delivery address.
    • Ensure that the product is securely packed in its original packaging to prevent any damage during transit.
  5. Inspection and Approval:
    • Once we receive the returned product, we will inspect it to verify its condition.
    • If the product meets the eligibility criteria, we will proceed with the refund or replacement.
  6. Refund or Replacement:
    • Refunds will be credited to the original payment method used during the purchase.
    • If you choose a replacement, it will be delivered to your address, subject to availability.
  7. Non-eligible Returns:
    • Returns are not accepted for products that are undamaged, defect-free, or correct.
    • The return window is limited to the specified duration and cannot be extended.
  8. Refund Processing Time:
    • The refund process may take [number of days] days from the approval of the return.
    • The processing time can vary based on your payment method or bank.
  9. Warranty:
    • The machine product you purchased may come with a warranty. Refer to the product’s warranty information for details.
  10. Contact Information:
    • For any questions or assistance related to returns or refunds, get in touch with our Customer Support Team at [011-1178 0050].

Please note that this policy is specific to COD orders for machine products and may differ from our regular refund and return policy for other products. We aim to promptly resolve any issues you encounter and provide excellent customer service. Should you have further inquiries, feel free to contact our Customer Support Team.

Thank you for choosing us as your shopping destination. We value your business!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {zealmechmachinery@gmail.com} and send your item to ZEALMECH MACHINERY, kota bharu, Kelantan.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.